Terms & Conditions
Definitions: “Recipient” – the person receiving delivery of an item. “Retailer” – the person who is paying us to deliver item(s). In some circumstances, the Retailer and the recipient are the same person.
1. Please note that we do not operate an express delivery service, we specialise in products which require careful handling by trained drivers, If you have constraints regarding a particular delivery, please contact our friendly team, as we cannot operate an express delivery service.
2. We offer both a ONE man delivery service and a TWO man delivery service. This means that for bulky, or heavy furniture, or items which might require upstairs services the retailer is responsible for selecting the correct service to match what they have promised to the Recipient during their sale (i.e. one man or two man). 
One Man delivery service – items delivered at doorstep, using a trolley, by one of our trained drivers.
Two Man delivery service – items delivered to any room of choice, applicable one flight of stairs only. This service must be selected. Our drivers are not allowed to deliver items single-handedly up flights of stairs, if delivery is required ‘upstairs’ the ‘two man’ service must be selected. A re-delivery charge will apply if we arrive at a destination with a flight of stairs or awkward access and the recipient refuses delivery because the correct service level has not been selected, or the actual service level selected has not been communicated to the Retailer. It is illegal for our drivers to stop on a red-route, so the Retailer must ensure that the recipient has made appropriate arrangements to enable the delivery to occur. 
Failed Deliveries – All deliveries are booked in with the recipient and a specific delivery slot is provided. If a delivery is failed due to the Recipient not being home to accept the delivery, a re-delivery charge will apply. If the delivery fails through any fault of IH Logistics, re-delivery will be our responsibility.
3. Due to the nature of our insurance, our ‘one man’ service means that items are delivered to a downstairs room of choice in a property (this is defined as ‘where the item can be safely wheeled to by one man using a trolley’) and our ‘two man’ service includes delivery to any room of choice, but not higher than 1 flight of stairs
4. All recipients are responsible for inspecting delivered item(s) and sign to accept that the item(s) or packaging, whichever is visible are in ‘as expected’ condition. If a Recipient signs to accept receipt of an item and makes no comment about damage to item or property at the point of delivery, then any claim made will be subject to a full investigation being carried out to identify if the item has suffered any mishandling by our drivers, and accurate images need to be provided 
5. Collections: All items must be securely packed for collection otherwise the driver can refuse to collect it. Failing to have the items properly packed will result in transit damage and that is not acceptable.
6. Additional charges: Certain postcodes have an additional delivery charge applied to them. The Retailer must check with us the surcharge postcodes prior placing the order.
7. Damages: All damages which would require the use of our ‘goods in transit’ insurance must be notified to IH Logistics via email within 7 days of the receipt of delivery. Anything reported over 7 days cannot be covered as damaged through our goods in transit insurance. All damages must be notified at the time of delivery and photographic evidence must be provided to us within no more than 7 days after delivery date.  Any damage that is caused to or within the Retailer’s property, must be identified to the driver prior to his departure, failing to do so will also invalidate any claim.