Privacy Policy

Privacy Policy

This Privacy Policy (the “Privacy Policy”) explains how we collect, use, share and protect your personal information (“Information”). This information shall be used in accordance with the permissions granted by you and in accordance with the UK Data Protection Act 2018 and EU General Data Protection Regulation (GDPR). If we update this policy, the information will be updated on our website. This Privacy Policy is also intended to assist you in making informed decisions when using our website. Please take a minute to read and understand it and please note that it should be read in conjunction with our General Terms and Conditions.
For your protection, we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.
Scope of this privacy policy
This privacy policy applies only to the actions of IH Logistics and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
For purposes of the applicable Data Protection Laws, IH Logistics is the “data controller”. This means that IH Logistics determines the purposes for which, and the manner in which, your Data is processed.

How we collect Data
We collect Data in the following ways:
data is given to us by you; and
data is collected automatically
Data that is given to us by you
IH Logistics will collect your Data in a number of ways, for example:

  • when you contact us through the Website, by telephone, post, e-mail or through any other means;
  • when you use our services.

We will collect the following Data, which includes personal Data once we have received the details from the Retailer

  • Name
  • Contact details such as email address and contact number
  • Demographic information such as full address and postcode other information relevant to customer offers

Data that is collected automatically
To the extent that you access the Website, we will collect your Data automatically, for example:

  • we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, the date, times and frequency with which you access the Website and the way you use and interact with its content.
  • we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Use of Data
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website.
Sharing Data
We will share your Data with the following groups of people for the following reasons:
-our employees, agents and/or professional advisors to provide products and services that you have requested.
Keeping Data secure
We store your date on secure servers
Reporting fraud
IH Logistics is committed to ensuring your information is secure. As part of our efforts to protect your information, IH Logistics will never send you emails asking for your personal information.
If you do receive such an email or are asked to disclose any information by someone claiming to be from IH Logistics please email
Your privacy rights
 As set out in applicable law (and according to the conditions and circumstances and subject to exceptions), you are entitled to:
- Request access to the personal data we process about you: you are entitled to know whether we hold personal data about you and if we do, to obtain information about the data we hold and a copy of that personal data
- Request a rectification of your personal data: you are entitled to have your personal data corrected if it is inaccurate or incomplete
- Object to the processing your personal data: you are entitled to ask IH Logistics to stop processing your personal data
- Request the erasure of your personal data: you are entitled to request that IH Logistics erases your personal data, including where such personal data would no longer be necessary to achieve the purposes for which it was originally obtained
If you have any requests relating to the above rights please contact IH Logistics using email
Data retention
We take all reasonable steps to retain your personal information only for as long as reasonably necessary or as required by law and maintain specific policies and procedures on data transfer and retention.
We will retain your data:

      • as long as needed in order to comply with our legal and contractual obligations
      • It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.


      • This Website may place and access certain Cookies on your computer.  IH Logistics uses Cookies to improve your experience of using the Website and to improve our range of services.  IH Logistics has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
      • All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
      • Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling IH Logistics to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
      • You can find a list of Cookies that we use in the Cookies Schedule.
      • You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
      • You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
      • It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
      • For more information generally on cookies, including how to disable them, please refer to You will also find details on how to delete cookies from your computer.

Changes to this privacy policy
IH Logistics reserves the right to change this privacy policy as necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.  You may contact IH Logistics by email at
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.
Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.
Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.
Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.
Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.


Opening Houres

Monday - Friday 09.00 - 17.00